Shipping/Returns

Thank you for shopping with us at Zone Clothing. We strive to provide you with a seamless online shopping experience. Please review our shipping and returns policy below:

Shipping:

1. We offer standard shipping to United States for all orders.

2. Orders are typically processed and shipped within 1-3 days. (unless item is print-to-order which is specified in the product description)

3. Orders are not processed or shipped weekdays after 6 pm EST or from Friday, 3 pm EST through Sunday, or holidays.

4. Shipping fees will be calculated at checkout based on the destination and weight of the package.

5. Once your order has been shipped, you will receive a confirmation email with tracking information.

Returns:

1. All sales are final unless the item received is defective or wrong item/size is received.

2. If you receive a defective item, please contact our customer support team within 7 days of receiving the order by emailing info@zone.clothing.

3. To initiate a return, please provide us with the order number, a description of the defect, and any supporting evidence such as photos.

4. Our customer support team will assess the situation and provide you with further instructions on returning the item.

5. If the return is approved, you will be eligible for a replacement or a refund, depending on product availability and your preference.

6. Please note that we do not accept returns for items damaged due to improper use or normal wear and tear.

Dropshipping Information

1. We offer domestic shipping within the United States for all dropshipped orders.

2. Orders are typically processed within 1-3 days.

3. Shipping fees will be calculated at checkout based on the destination and weight of the package.

4. Please note that shipping times may vary depending on the location of our suppliers and other factors beyond our control.

5. Once your order has been shipped, you will receive a confirmation email with tracking information.

Returns:

1. All sales are final for dropshipped items. We do not accept returns or exchanges unless the item is defective or wrong size/item is received.

2. If you receive a defective item, please contact our customer support team within 7 days of receiving the order by emailing info@zone.clothing.

3. To initiate a return for a defective item, please provide us with the order number, a description of the defect, and any supporting evidence such as photos.

4. Our customer support team will assess the situation and provide you with further instructions on returning the item if necessary.

5. If the return is approved due to a defect, we will work with our suppliers to resolve the issue and provide you with a replacement or refund, depending on product availability and your preference.

Privacy Policy

At Zone Clothing, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase from us. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect various types of personal information from you, including but not limited to your name, email address, shipping address, payment details, and browsing behavior on our website. We collect this information when you voluntarily provide it to us or when you use our website.

2. Use of Your Information

We use the collected information to process your orders, provide customer support, improve our website and services, and communicate with you about promotions, updates, and other relevant information. We may also use your information for marketing purposes, but only if you have given us your consent to do so.

3. Data Security

We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Third-Party Disclosure

We may share your personal information with trusted third parties who assist us in operating our website, conducting our business, or providing services to you. These third parties are obligated to keep your information confidential and use it only for the purposes specified by us.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. You can modify your browser settings to disable cookies, but this may affect certain functionalities of our website.

6. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of those third parties before providing any personal information.

7. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately, and we will take appropriate steps to remove that information.

8. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information.

If you have any questions or concerns about our privacy practices, please contact us at info@zone.clothing.

This privacy policy was last updated on May 28, 2024.

Need help?

Contact us by emailing info@zone.clothing or using our contact page for questions related to refunds and returns.

Thanks for shopping with Zone Clothing!